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Claims: 01522 513833     Admin: 01522 515603 wasadmin@warrantyadmin.co.uk

Terms & Conditions Including Privacy Policy, Products & Services, Environmental Policy, and Cookies Policy.

Terms & Conditions Of Service Crystal Clear Warranty is a trading name of Warranty Administration Services Ltd. Established 1984. The website www.crystalclearwarranty.co.uk is a site operated by Warranty Administration Services Ltd. Warranty Administration Services Ltd are registered in England and Wales under company number 1789994, and with our registered office at Otago House, Crofton Road, Lincoln LN3 4NL.

Products & Services Your Crystal Clear Warranty will be administered and managed by Warranty Administration Services Ltd on behalf of you and your supplying vehicle dealer. Warranty Administration Services Ltd will provide a Warranty Claims Handling Service. Other associated products and services may also be available through the Crystal Clear Warranty website.

Notices All notices you send us must be sent to the contact details on our website. We may give notice to you at either the email or postal address you provide to us when making amendments to your agreements or purchases. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees. These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

Privacy Policy We respect the privacy of every individual who visits this site. Our policy on the collection and use of personal information is outlined below. We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment. We may, with your consent, contact you in the future for marketing purposes. If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time. We need to collect and process personal information about you (including your name, address, telephone number and email). We may ask you for this information on our web site to the extent that this is necessary in order to provide you with a service relating to your Crystal Clear Warranty and associated products. We will not disclose any personally identifiable information without your permission unless we are legally obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime). You will be treated as having given your permission for the processing of personal information relating to you (including the disclosures) referred to in this policy. By submitting these details, you consent to the processing of sensitive personal data about you by us. Providing You With The Best Service It is very important to us that we provide you with the highest level of service. In order to help us do this, we may use the information you supply us with for market research and tracking of sales data, sending you information about our products and services. If you do not want us to use the information relating to you for any of the above purposes, please contact us as set out below. If you do choose to ask us to stop using your personal data for these purposes, then we will not use personally identifiable information relating to you for marketing purposes. If however, you are or have been a customer of ours then we may continue to process data for the purpose of administering and otherwise in connection with any agreement that you bought through this web site. This requirement will continue for as long as we have such agreement in force and for a reasonable period of time afterwards (as, for example, we may be legally obliged to retain information about you even after your agreement has expired). Information Placed On Your Computer We may store some information (commonly known as a cookie) on your computer when you look at our site. This information facilitates your use of our web site and ensures that you do not need to re-enter your details every time you visit it. Please see Cookie Policy below. Non Personal Information We may automatically collect non personal information about you such as the type of internet browsers you use or the web site from which you linked to our site. You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply the owners or operators of third party web sites from which it is possible to link to our site with information relating to the number of users linking to our web site from such third party web sites. You cannot be identified from this information. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below. Security We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use and will continue to update these measures as new technology becomes available. Third Parties We cannot be responsible for the privacy policies and practices of other web sites even if you access them using links from our web site and recommend that you check the policy of each site you visit. In addition, if you linked to our web site from a third party web site, we cannot be responsible for the privacy policies and practices of the owners or operators or the third party web site from which you linked to our web site and recommend that you check the policy of that third party web site and contact the owner or operator of such web site if you have any concerns or questions. Contacting Us If at any time you would like to contact us, please call 01522 01522 513833 Monday to Friday, between 8:30am to 5pm.

Cookie Policy What are cookies? A cookie is a small text file containing information which is placed by a website, within a computer or device through your web browser; the cookie is subsequently sent back to the same website by the browser. Cookies are designed to assist your computer or device to remember something the user has done within that website e.g. remembering that the user has logged in, or which buttons have been clicked. If you wish to find out more about cookies, we find this website quite helpful www.aboutcookies.org this link will open in a new window. Crystal Clear Warranty is not responsible for the content of external websites. By using the Crystal Clear Warranty website, you are agreeing to our Privacy and Cookie policies and consent to the use of cookies and similar technologies by us as described in these policies. If you do not agree to such use, please see the Managing Your Cookies section below. Managing Your Cookies You have different options to manage the cookies on your computer or device. You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies. If you change your cookie preferences, you will still be able to browse around the site, but certain functions may not be available. Your browsers 'help' menu should tell you how to block cookies or change your cookie settings. How you adjust your browser will depend on the browser you are using. You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won't collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as 'deleting cookies'. Deleting your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently. You can find some helpful information about controlling your cookies on www.aboutcookies.org this link will open in a new window. Crystal Clear Warranty is not responsible for the content of external websites. By using the Crystal Clear Warranty website, you are agreeing to our Privacy and cookie policies and consent to the use of cookies and similar technologies by us as described in these policies. If you do not agree to such use, please adjust your settings as set out above.

Environmental Policy Crystal Clear Warranty is a trading name of Warranty Administration Services Ltd. Established 1984. Warranty Administration Services Ltd are committed to leading our industry in minimising the impact of its activities on the environment. The key points of its strategy to achieve this are: Minimise waste by evaluating operations and ensuring they are as efficient as possible. Minimise toxic emissions through the selection and use of its fleet and the source of its power requirement. Actively promote recycling both internally and amongst its customers and suppliers. Source and promote a product range to minimise the environmental impact of both production and distribution. Meet or exceed all the environmental legislation that relates to the Company. To off-set the greenhouse gas emissions generated by our activities through contributing to local green charities.

Corporate Social Responsibility Policy We recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include customers, employees, investors, suppliers, the community and the environment. We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies. We take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy. We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development. The Managing Director is responsible for the implementation of this policy and will make the necessary resources available to realise our corporate responsibilities. The responsibility for our performance on this policy rests with all employees throughout the company.

Recent Customer Feedback "Thank you. Your helpful Claims Department managed the claims process for me, and helped me get back on the road in no time." - Mr Johnson. • Homepage • Contact Us • Terms & Conditions • Cookie Policy • Privacy Policy © Crystal Clear Warranty. All rights reserved. About Crystal Clear Warranty The leading choice of warranty protection used by the most trusted names in the motor trade. For warranty claims help and advice please call 01522 513833, or email wasadmin@warrantyadmin.co.uk Office Opening Hours: 8:30am to 5pm, Monday to Friday. In the event of a claim, or to find out where to take your vehicle to for repair work, please call the Crystal Clear Warranty Claims Team on 01522 513833. Click here to find out more.